Setup guide
Server names, ports and DNS records. Everything on this page is what the platform actually serves today.
Server settings
The same host name serves every connection. It is our gateway in Hong Kong.
| Webmail | https://store.asiamailservices.com/ |
| Webmail, brand addresses | webmail.chinatrademail.com · webmail.asiatrademail.com · webmail.jinhemail.com · webmail.yuhuamail.com |
| Incoming mail (IMAP) | store.asiamailservices.com · 993 · SSL/TLS |
| Outgoing mail (SMTP) | store.asiamailservices.com · 465 · SSL/TLS / 587 · STARTTLS |
| User name and password | Your full email address and its password. Authentication is required for both incoming and outgoing mail. |
| Exchange ActiveSync | https://store.asiamailservices.com/Microsoft-Server-ActiveSync |
| Calendar and contacts (CalDAV / CardDAV) | https://store.asiamailservices.com/SOGo/dav/ |
store.asiamailservices.com. After signing in you land in the webmail, with mail, calendar and contacts. Two-factor sign-in can be switched on per mailbox, with an authenticator app or a security key (FIDO2/WebAuthn).Automatic setup
Thunderbird (autoconfig) and Outlook (autodiscover) find the settings above by themselves once your domain publishes the autoconfig and autodiscover records listed below. Type the email address and the password; nothing else.
On iPhone and on Android devices with Exchange support, add the account as Microsoft Exchange: mail, calendar and contacts synchronise over ActiveSync.
Devices
iPhone and iPad
- Settings → Mail → Accounts → Add Account → Microsoft Exchange.
- Email: your address. Choose Configure Manually if asked.
- Server:
store.asiamailservices.com; user name: your full address.
Android
- In the mail app, add an Exchange (or Exchange / Office 365) account.
- Server
store.asiamailservices.com, SSL on. If your app only offers IMAP, use the IMAP and SMTP settings above.
Outlook for Windows
- File → Add Account → type the address.
- If automatic setup is not published yet: choose IMAP and enter the settings from the table above.
Thunderbird
- Account Settings → Account Actions → Add Mail Account.
- Name, address and password. Settings are detected automatically.
DNS records for your domain
These are the records a customer domain publishes. We send the exact values — the DKIM key is generated for each domain — and check them before any mail is switched over. Replace yourcompany.com with your domain.
; inbound mail
yourcompany.com. MX 10 mx.asiamailservices.com.
; SPF: our include, never individual IPs
yourcompany.com. TXT "v=spf1 include:_spf.asiamailservices.com -all"
; DKIM: 2048-bit key generated for your domain (we send you the value)
dkim._domainkey.yourcompany.com. TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqh..."
; DMARC: starts at p=none, tightened after the reports are read
_dmarc.yourcompany.com. TXT "v=DMARC1; p=none; rua=mailto:dmarc@asiamailservices.com"
; automatic setup for Outlook and Thunderbird
autodiscover.yourcompany.com. CNAME store.asiamailservices.com.
autoconfig.yourcompany.com. CNAME store.asiamailservices.com.
_imaps._tcp.yourcompany.com. SRV 0 1 993 store.asiamailservices.com.
_submission._tcp.yourcompany.com. SRV 0 1 587 store.asiamailservices.com.
; POP3 is not offered (RFC 6186)
_pop3._tcp.yourcompany.com. SRV 0 0 0 .
_pop3s._tcp.yourcompany.com. SRV 0 0 0 .The SPF record uses our include, _spf.asiamailservices.com. If our sending address ever changes, we change one record on our side and nothing needs to be edited in yours.
DMARC, step by step
| When | Policy |
|---|---|
| Day 0 | p=none — reports only |
| Weeks 2–4 | reports read; every legitimate sender confirmed to pass SPF and DKIM |
| Week 4 onwards | p=quarantine |
| Week 8 onwards | p=reject |
Not offered
POP3 is not offered: mail is kept on the server and read over IMAP, ActiveSync or webmail, so that every device sees the same folders. Mail clients must connect with encryption (SSL/TLS or STARTTLS); plain-text client connections are refused.