Write to us in Portuguese, Chinese or English — whichever you are most comfortable with. We answer in the same language.
New accounts, plan questions, and quotes in USD, BRL or CNY.
Configuration, migration and day-to-day questions for existing customers.
Spam, phishing or any misuse originating from our infrastructure.
Deliverability and mail operations enquiries from other providers.
| Enquiry | We answer within |
|---|---|
| Sales enquiries | 1 business day |
| Support, existing customers | Same business day |
| Abuse reports | 24 hours, every day of the week |
| Business hours | 09:00–18:00 (UTC+8), Monday to Friday |
abuse@asiamailservices.com
Every report is read by a person, not filed by a robot. Where possible, include the full message headers and the date and time with the time zone — that is what lets us identify the account within minutes rather than hours. Confirmed abuse results in immediate suspension of the account responsible. We publish this address in our security.txt and in the WHOIS contact for our infrastructure, and we monitor it every day.
No obligation and no sales sequence. Send us the domain your company uses today and we will review its DNS, MX and authentication, and reply with what we find.