Acceptable Use Policy

Last updated: 10 September 2026. This policy forms part of our Terms of Service and applies to every account.

1. Why this policy is strict

Every customer on this platform sends through shared infrastructure. If one account sends unsolicited mail, our sending servers are listed on blocklists, and the consequence lands on every customer: quotations stop arriving, purchase orders go to spam folders, and the damage takes weeks to undo.

That is not a hypothetical. It is the single most common way a small email provider fails, and it is why the rules below are enforced by system limits and outbound filtering, not only by contract.

2. Bulk, marketing and unsolicited mail

The following are prohibited on our infrastructure, without exception and regardless of the recipient's location:

• Unsolicited bulk email of any kind, commercial or otherwise.
• Marketing campaigns, newsletters, catalogue mailings and promotional broadcasts.
• Sending to any list that was purchased, rented, harvested, scraped from directories or trade platforms, or otherwise assembled without the individual consent of each recipient.
• Mailing contacts collected at a trade fair, from a sourcing platform or from a public business directory, where those contacts did not ask to receive mail from you.
• Using the service to relay mail generated by, or on behalf of, a third party.

If you need to send campaigns: tell us. We will help you set up a dedicated bulk provider on separate infrastructure, with its own sending domain and its own servers, so that a campaign can never affect the delivery of your business correspondence. This is a normal request and we would much rather have the conversation than discover it in the logs.

3. Prohibited content and conduct

• Phishing and fraud — impersonating a person, company, bank or authority; messages designed to obtain credentials, payment details or fraudulent bank transfers. Invoice redirection fraud is specifically prohibited and specifically monitored.
• Malware — distributing viruses, ransomware, or attachments disguised as shipping or customs documents.
• Forgery — falsifying headers, envelope senders or any other data in order to disguise the origin of a message.
• Unlawful content — material that is illegal in the sender's or the recipient's jurisdiction, including infringement of intellectual property rights, and content that sexually exploits minors.
• Harassment — threatening, abusive or persistently unwanted messages.
• Attacks on infrastructure — port scanning, brute-force attempts, denial of service, or attempting to gain access to accounts or systems that are not yours, whether ours or a third party's.
• Circumvention — attempting to evade the sending limits, filtering or monitoring described in this policy.

4. Sending limits

Outbound volume is limited per mailbox. New accounts are limited more strictly during their first days of operation, after which the standard limit applies. These limits are set well above normal business correspondence and are not intended to interfere with it; if your legitimate use approaches them, contact us and we will review the account rather than let messages queue.

Authentication is required for all message submission. Sending mail through the platform without authenticating is not possible, and the platform does not act as an open relay.

5. Security obligations

• Use a distinct, strong password for each mailbox, and do not share mailboxes between people where an individual account would be appropriate.
• Tell us immediately if you suspect a mailbox has been compromised. A compromised mailbox sending spam is the most common cause of an incident, and speed materially changes the outcome.
• Remove mailboxes belonging to people who have left your company.

6. How we enforce this

We monitor outbound mail for the patterns described above. Depending on severity we may: contact you and ask for an explanation; apply a temporary sending limit; suspend the mailbox concerned; suspend the account; or, for serious and ongoing abuse, terminate the account.

Where abuse is active and damaging — an account sending phishing or spam right now — we suspend first and explain immediately afterwards. We accept that this is disruptive, and we consider it less damaging than the alternative for every other customer on the platform.

No refund is due for a period during which an account was suspended for breach of this policy.

7. Reporting abuse

If you have received mail from our infrastructure that you believe breaches this policy, write to abuse@asiamailservices.com. Please include the full message headers and the date and time with the time zone.

Reports are reviewed by a person, every day, and we aim to respond within 24 hours. Other mail operators are welcome to contact us at postmaster@asiamailservices.com about deliverability or mail-operations matters.